Legal
Terms of Service and Subscription Agreement
This Agreement governs access to and use of Acompli's platform and related services.
Last updated: 17 January 2026
These Terms of Service and Subscription Agreement (the "Agreement") are entered into between:
- Acompli Ltd ("Acompli", "we", "us") of Block B, Maynooth Business Campus, Maynooth, Co. Kildare, Ireland; and
- the entity or individual accepting this Agreement ("Customer", "you").
This Agreement governs access to and use of Acompli's website, app.acompli.ie (the "Platform") and any related services, features, and support (together, the "Services").
1.1 Admin Console means the administrative interfaces and settings used to manage the Services, users, access controls, and configuration.
1.2 Affiliate means an entity that controls, is controlled by, or is under common control with a party (control meaning more than 50% ownership or voting rights).
1.3 Authorised Users means individuals authorised by Customer to access and use the Services, including employees, contractors, and other permitted users.
1.4 Customer Content means all data, information, documents, attachments, text, prompts, records, and other materials submitted to, stored in, generated within, or processed via the Services by or on behalf of Customer or its Authorised Users.
1.5 Documentation means user guides, help materials, and other documentation made available by Acompli for the Services.
1.6 Fees means subscription fees and any other charges payable under an Order Form (including taxes where applicable).
1.7 Order Form means an ordering document, online checkout, or other agreement referencing this Agreement that sets out subscription tier, term, pricing, and other commercial details.
1.8 Subscription Term means the subscription period stated in an Order Form.
1.9 Sub-processor means a third party engaged by Acompli to process personal data on behalf of Customer in connection with the Services.
2.1 Right to use. During the Subscription Term and subject to this Agreement and any Order Form, Acompli grants Customer a non-exclusive, non-transferable right to access and use the Services for Customer's internal business purposes.
2.2 Modules and functionality. The Services may include (depending on subscription tier) DPIA management, LIA/TIA and AI assessment templates, risk registers, task management, ROPA generation, data mapping, document management, third-party risk management, workflow and approvals, dashboards, reporting, exports, and AI-assisted drafting and extraction.
2.3 Updates. Acompli may make updates, enhancements, or changes to the Services. Acompli may also modify or retire features, provided that Acompli will use reasonable efforts not to materially reduce core functionality during an active Subscription Term.
2.4 Evaluations. If Customer participates in an evaluation, proof-of-concept, or similar no-fee access period, the Acompli Evaluation Period Supplemental Terms apply in addition to this Agreement.
3.1 Accounts. Customer must create an account to use the Services and is responsible for ensuring account information is accurate and kept up to date.
3.2 Administrators. Customer may designate one or more administrators. Administrators may manage users, permissions, configuration, and content access. Customer is responsible for administrators' actions and access.
3.3 Security of credentials. Customer is responsible for maintaining the confidentiality of usernames, passwords, and authentication methods used by Authorised Users, and for all activity on Customer's account.
3.4 SSO and identity providers. Where Customer uses Google or Microsoft sign-in, Customer acknowledges that the identity provider may issue identifiers/tokens used to authenticate users.
3.5 Unauthorised access. Customer must promptly notify Acompli of any suspected unauthorised access or misuse of accounts.
4.1 Compliance. Customer will ensure that its use (and Authorised Users' use) of the Services complies with this Agreement and applicable law.
4.2 Customer Content. Customer is solely responsible for (i) the accuracy, quality, and legality of Customer Content; (ii) obtaining all necessary rights, permissions, and lawful bases for processing personal data within Customer Content; and (iii) providing any required notices to data subjects.
4.3 Appropriate use. Customer will not, and will not permit others to:
- access or use the Services for unlawful purposes;
- interfere with or disrupt the Services, including by introducing malicious code;
- attempt to gain unauthorised access to the Services or other customers' environments;
- reverse engineer, decompile, or attempt to extract source code (except to the extent such restriction is prohibited by law);
- use the Services to develop or benchmark competing products without Acompli's written permission.
4.4 Sensitive data. The Services do not require special category data. Customer should avoid uploading special category data, criminal offence data, or other highly sensitive information unless strictly necessary and appropriate safeguards and permissions are in place.
5.1 Optional features. Certain features may use AI to assist with drafting, summarisation, extraction, classification, risk identification, report generation, and workflow support.
5.2 Customer control. Customer is responsible for deciding whether to enable and use AI-enabled features and for configuring access permissions.
5.3 Human review required. AI outputs may be incomplete or inaccurate. Customer is responsible for reviewing and validating outputs before relying on them for decisions or external use.
5.4 No legal advice. The Services (including AI outputs) do not constitute legal advice. Customer remains responsible for decisions, compliance outcomes, and actions taken.
6.1 Fees. Customer will pay Fees in accordance with the applicable Order Form.
6.2 Billing cadence. Billing may be monthly or annual as stated in the Order Form. Fees are generally payable in advance unless otherwise agreed.
6.3 Taxes. Fees are exclusive of VAT and other taxes unless stated otherwise. Customer is responsible for any applicable taxes, and will provide valid tax information if required.
6.4 Late payments. If Customer fails to pay undisputed Fees when due, Acompli may (i) charge interest at the lesser of 1.5% per month or the maximum lawful rate; and/or (ii) suspend access to the Services until amounts are paid.
6.5 Refunds. Except as required by law or expressly stated in an Order Form, Fees are non-refundable.
7.1 Support. Acompli will provide support in accordance with the support level included in the subscription tier or Order Form.
7.2 No SLA unless agreed. Unless an SLA is expressly included in an Order Form, the Services are provided without specific uptime or response-time commitments.
8.1 Suspension rights. Acompli may suspend access to the Services (in whole or part) if Acompli reasonably believes that:
- Customer's use breaches this Agreement or applicable law;
- Customer Content or usage creates a security, operational, or legal risk; or
- there is suspected fraud, compromise, or unauthorised access.
8.2 Notice. Where practicable, Acompli will provide notice and an opportunity to remedy before suspension. Immediate suspension may occur where necessary to protect the Services, Acompli, Customer, or others.
9.1 Acompli IP. Acompli and its licensors retain all rights, title, and interest in and to the Services, software, workflows, templates, Documentation, and any related intellectual property.
9.2 Customer Content. As between the parties, Customer retains all rights in Customer Content. Customer grants Acompli a limited licence to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services and to comply with Customer's documented instructions.
9.3 Feedback. If Customer provides feedback, Acompli may use it without restriction or obligation, provided it does not include Customer's confidential information.
9.4 Aggregated and de-identified data. Acompli may create aggregated or de-identified data derived from use of the Services (that does not identify Customer or individuals) for analytics, service improvement, and benchmarking.
10.1 Confidential Information. Each party may disclose confidential information to the other. Confidential information includes non-public business, technical, and product information and Customer Content.
10.2 Obligations. The recipient will:
- use Confidential Information only to perform its obligations or exercise its rights under this Agreement; and
- protect it using reasonable care (no less than the recipient uses for its own similar information).
10.3 Permitted disclosures. The recipient may disclose Confidential Information to its employees, contractors, professional advisers, and Sub-processors who need to know and are bound by confidentiality obligations.
10.4 Compelled disclosure. The recipient may disclose Confidential Information where required by law, provided it gives notice where legally permitted.
11.1 Roles. For personal data relating to website visitors, sales/marketing contacts, and platform administration (account creation, authentication, billing, and operational/security logging), Acompli acts as controller. For personal data contained within Customer Content, Customer acts as controller and Acompli acts as processor.
11.2 DPA. Where Acompli processes personal data on Customer's behalf, the parties will be bound by Acompli's data processing terms (Data Processing Addendum or equivalent) referenced in or incorporated into the Agreement.
11.3 Sub-processors. Customer authorises Acompli to appoint Sub-processors to support delivery of the Services, including for hosting, monitoring, email delivery, payments, and AI processing (where enabled). Acompli will impose contractual data protection obligations on Sub-processors.
11.4 International transfers. Where personal data is transferred outside the EEA/UK, appropriate safeguards will be used, such as adequacy decisions and/or Standard Contractual Clauses with supplementary measures where required.
11.5 Security. Acompli will implement appropriate technical and organisational measures to protect personal data, including encryption in transit and (where applicable) at rest, access controls, and audit logging.
12.1 Term. This Agreement starts when accepted and continues until all Order Forms have expired or been terminated.
12.2 Termination for convenience. Customer may terminate at the end of the Subscription Term in accordance with the renewal terms in the Order Form.
12.3 Termination for breach. Either party may terminate an Order Form (or this Agreement) if the other party materially breaches and fails to remedy within 30 days of written notice.
12.4 Effect of termination. Upon termination:
- Customer's right to access the Services ends;
- Customer must cease use of the Services; and
- outstanding Fees become payable immediately.
12.5 Export and deletion. Customer may export Customer Content using available export functionality during the Subscription Term. After termination, Acompli will delete or return Customer Content in accordance with the DPA and platform settings, subject to backup/restore windows and legal requirements.
13.1 Authority. Each party warrants that it has authority to enter into this Agreement.
13.2 Disclaimer. Except as expressly stated in this Agreement, the Services are provided "as is" and "as available". To the maximum extent permitted by law, Acompli disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
14.1 Indirect loss. To the maximum extent permitted by law, neither party is liable for indirect, consequential, or special losses, or for loss of profits, revenue, goodwill, or anticipated savings.
14.2 Cap. To the maximum extent permitted by law, each party's aggregate liability arising out of or relating to an Order Form is limited to the Fees paid (or payable) by Customer under that Order Form in the 12 months preceding the event giving rise to the claim.
14.3 Exclusions. Nothing limits liability that cannot be excluded under law, including liability for fraud or fraudulent misrepresentation.
15.1 Customer indemnity. Customer will indemnify Acompli for third-party claims arising from Customer Content or Customer's breach of this Agreement, except to the extent caused by Acompli's breach.
15.2 Acompli IP indemnity (optional). If expressly included in an Order Form, Acompli may provide an IP infringement indemnity subject to stated conditions and exclusions.
16.1 Use of names and logos. Neither party may use the other's name or logos in press releases or marketing without written consent, except that Acompli may list Customer as a customer in a logo list where Customer has provided permission.
17.1 Governing law. This Agreement is governed by the laws of Ireland.
17.2 Courts. The Irish courts have exclusive jurisdiction to settle disputes arising from this Agreement, subject to any mandatory consumer protection provisions where applicable.
18.1 Assignment. Customer may not assign this Agreement without Acompli's written consent, except to an Affiliate as part of an internal reorganisation. Acompli may assign to an Affiliate or successor in connection with a merger, acquisition, or sale of assets.
18.2 Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control.
18.3 Entire agreement. This Agreement and each Order Form constitute the entire agreement regarding the Services and supersede prior discussions.
18.4 Severability. If a provision is unenforceable, the remainder remains in effect.
18.5 Order of precedence. If there is a conflict, the Order Form prevails over this Agreement for commercial terms; data processing terms prevail for processing and security obligations.